Client stories
Feedback from supervisors, dispatch coordinators, and operations managers who commissioned dashboards from our studio.
Our district lead used to spend forty minutes each morning reconciling three spreadsheets. The panel Panel Anchorhub built cuts that to under ten — and the aging-ticket chart alone changed how we allocate crews on Mondays.— Tran Minh K., Operations Supervisor, Binh Thanh district maintenance contractor
They asked good questions during discovery — especially about which tickets we escalate and which we absorb. The final layout reflects that logic, not a generic template.— Vo Anh T., Regional Manager, electrical maintenance subcontractor
The crew-availability view took a bit of getting used to because our roster data was messy at first. Once we cleaned up check-in timestamps, it became the first screen our dispatchers open.— Le Thi H., Dispatch Coordinator, regional water utility subcontractor
Handoff documentation was thorough. Two of our newer supervisors needed a walkthrough, but the printed quick-reference card covered most daily questions.— Pham Duc L., Field Operations Lead, facility services firm
We initially wanted twelve chart types on one screen. Duc pushed back — rightly — and we ended up with six views that people actually use. I still think we could use a simpler colour key, but overall it works.— Nguyen Thi M., Quality Assurance Officer, HVAC service contractor
Project spotlight: Binh Thanh maintenance contractor
Challenge: A 35-person maintenance crew covering Binh Thanh and parts of Phu Nhuan received work orders through a legacy ticketing system. Supervisors exported CSV files daily but had no consolidated view of response times or overdue jobs.
Commission: Field Response Dashboard with six views — daily response-time trend, ticket aging histogram, crew workload by district, first-visit resolution rate, repeat-call tracker, and a Monday priority queue.
Outcome: Mean morning prep time dropped from 42 minutes to 9 minutes (measured over three weeks post-handoff). The contractor re-commissioned Panel Anchorhub six months later for a backlog snapshot report used in monthly regional reviews.
Timeline: Five weeks from kickoff to live use, including one on-site testing session with two supervisors during a Tuesday morning shift.
Project spotlight: Water utility subcontractor dispatch team
Challenge: Dispatchers managed 22 field technicians across Dong Nai province. Roster data lived in one spreadsheet, GPS check-ins in another, and ticket assignments in a third. Reassigning crews mid-shift required phone calls and guesswork.
Commission: Crew Availability Panel integrated with a simplified ticket queue view. Colour-coded status indicators show on-route, on-site, break, and available. Clicking a crew row shows their last three assigned tickets.
Outcome: Average reassignment time fell from 8 minutes to under 3 minutes during peak hours. The dispatch lead noted that initial data cleaning took longer than expected, but Panel Anchorhub included two extra normalisation passes at no additional charge.
Timeline: Six weeks, with an additional week for GPS timestamp reconciliation.
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