Flagship commission

Field Response Dashboards

A purpose-built supervisor panel that answers the questions your field leads ask every morning — who is overdue, where are response times slipping, and which crews need reassignment.

Who this is for

Operations supervisors, district leads, and dispatch coordinators at maintenance contracting firms, utility subcontractors, and facility services companies with 15–100 field staff across one or more districts in southern Vietnam.

What you receive

  • 6–10 interactive views in a single panel file (or connected set of files)
  • Response time trends (daily, weekly, by district)
  • Ticket aging histogram with SLA threshold markers
  • Crew workload distribution and routing summary
  • First-visit resolution rate by crew lead
  • Monday priority queue sorted by escalation risk
  • Printed quick-reference card for new supervisors
  • One follow-up adjustment session within 30 days of handoff

What is not included

  • Ongoing hosting or live data pipeline maintenance (available as a separate annual refresh)
  • Integration with ticketing systems beyond export/import workflows
  • Mobile app development
  • Training sessions beyond the included follow-up (additional sessions quoted separately)
Field response dashboard with charts for ticket aging and crew workload

Commission process

Step 1 · Week 1

Discovery & data audit

Half-day session with your dispatch lead. We review ticket exports, map supervisor morning routines, and document the decisions the panel must support.

Step 2 · Weeks 2–3

Layout drafts

Two to three layout options using anonymised production data. Your team marks useful views, flags noise, and requests missing context.

Step 3 · Weeks 4–6

Build, test & handoff

Final panel built and tested with two supervisors during a live shift. Delivered with usage guide and follow-up session.

Pricing basis

From 28,000,000 VND

Final quote depends on number of data sources, supervisor personas, and data cleanliness. See full rate guide →

Preparation

Before kickoff, export 30 days of ticket data (CSV or Excel) and identify two supervisors willing to participate in draft review and live testing. If your ticketing system uses non-standard column names, include a data dictionary.

Next step

Request a scoping call. We typically respond within two business days and can provide a detailed quote after reviewing your sample export.

Request a scoping call